how can I place an order?

To place an order, select the desired item, add it to your shopping cart and follow the steps to complete your order.

What is the estimated delivery time of my order?

The estimated delivery time of your order is usually ordered before 23:00 1 working day before. This may vary depending on your location and any special circumstances. for weekends we only deliver on Saturday and orders placed on Sunday will be delivered on Monday.

What should I do if the item turns out to be defective?

Please contact our customer service as soon as possible. We will provide you with further instructions on how to return or replace the defective item.

How can I return an item?

For instructions on how to return an item, please refer to our returns page on the website. There you will find all the necessary information and the return process.

Which payment methods do you accept?

We accept various payment methods, including iDEAL, credit card and PayPal. Choose the method that is most convenient for you during the checkout process.

What are the shipping costs?

We offer free shipping for orders over a certain amount. For orders under that amount, a flat shipping rate applies. Please see our shipping information page for more details.

Where can I find the general terms and conditions?

You can find our general terms and conditions on our website. We recommend that you read them carefully before placing an order.

What is the expected response time?

We aim to respond to questions and requests within 48 hours. Please note that it may take time to carefully answer your question or request.

Do you also offer letterbox mail as a shipping option?

Yes, for certain smaller products we offer the option to receive your order by letterbox post. This will be indicated during the checkout process, but most packages come in S package.

Will my order also be delivered to my neighbours?

In some cases, your order may be delivered to your neighbors when you are not at home. We do this to ensure that you receive your order as quickly as possible.

How will my order be packed?

We understand the importance of discretion. That is why we provide discreet packaging without logos or references to the contents of your order.

How will the payment appear on my statement?

The payment appears with a discreet description on your bank or credit card statement, without direct reference to the a

Can't find what you're looking for?

Send us an email to tell us what's going on and someone from our customer service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

You can contact customer service by filling out our online contact form .